Architecting a Scalable UX for Cisco's Security Suite
Cisco’s Security Suite was too complex, leading to poor adoption and customer frustration. As the Lead UX Strategist, I defined vision, introduced innovation, and drove UX alignment across multiple security products.
The problem
Users struggled with configuring and managing security settings across multiple tools, impacting productivity and satisfaction.
The solution
Vision Workshops: Facilitated design thinking sessions to identify user priorities.
AI Integration: Designed interactions with predictive analytics and support bots for proactive troubleshooting.
Unified Dashboards: Created design strategy for streamlined monitoring across security products.
Governance Framework: Established accessibility and usability standards at scale.
Results
15% reduction in onboarding friction
Increased adoption of advanced security features
Scaled design thinking practices across business units
